Last summer, I purchased a "refurbished" iPhone SE 2020 from Back Market. Sham.caught red-handed selling a shoddy phone. I want not even offered to pay the difference on something they did have to ensure that I had a computer that I wanted. I would never use this company again an no one seems to have any problem solving skills. Neither the seller or Back Market seem to be able to make decisions and the only way to contact is through email which requires a 24 wait to respond. The seller sent me the wrong computer and cannot or refuses to make this situation right which they were in error. The problem with this is that I ordered a computer because I needed one. I spent 4 days communicating for them to tell me they no longer have any of the computers that I ordered and my only remedy is to ship the computer they sent me back and to refund my money. As soon as I logged on and saw that the computer was incorrect, I contacted the seller through Back Market. I was sent an excellent mid 2017 2.3ghz, i5, 16GB with 256 GB. I went on Back Market and purchased an excellent mid 2017 MacBook Pro 2.5 ghz, i7, 16GB with 256 GB. This Umbrella company to multiple companies is horrible along with the actual seller Koala Stash.
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